Terms & Conditions
Reservations must be guaranteed to a credit card with the first night deposit. All reservations are guaranteed until the day of arrival, but in the case of a no-show the room may be reassigned.
First night deposit is charged to the booking credit card including the credit card surcharge. This is a mandatory merchant fee and is charged at the following rates: Visa, Mastercard, American Express – 1.0%, Diners Card – 3.0%, Union Pay – 1.5%.
Full prepayment is required for Earlybird specials or special event dates.
Reservations must be cancelled 24 hours prior to arrival for a full refund. Reservations cancelled within this period, or non-arrival, will incur a one-night fee.
Cancellation policies differ for special events and rates including the Earlybird special.
The booking credit card must be presented at check-in, with a valid form of photo identification.
The remaining accommodation will be charged at check-in, as well as a $50 pre-authorisation for any incidental charges. This pre-authorisation amount is ‘frozen’ on your account and automatically released by your bank. When your account has been finalised, the remaining pre-authorisation is released back into your available funds. If the amount held is from an Australian Bank, this process can take up to five (5) business days while International Banks can take up to several weeks.
If a $50 pre-authorisation cannot be provided, a $200 cash deposit is required. The cash bond is refunded at the time of check out less any incidental charges.
Our check-in time is from 2pm, an early check-in may be arranged subject to availability. The check-out time is 10am, later check-out times are available subject to availability and may incur a charge.
You can only make a booking if you are 18 years old or over. If you arrive at the hotel and are under 18 years of age you will not be permitted to stay alone. We may require photo identification as proof of age.
VULCAN HOTEL HAS A STRICT NO PARTY POLICY. ONLY THE REGISTERED NUMBER OF GUESTS WILL HAVE ACCESS TO THE ROOM.
Reservations can be charged back to a company or third-party credit card. If this card cannot be presented at check-in, a charge back form/credit card authorisation form must be completed and sent to the hotel prior to the guest arrival. Please email firstname.lastname@example.org for the form and further information.
Secure car parking is available in the nearby UTS Car park in Thomas Street. We have a special negotiated rate of $25 per 24 hours. Car parking cannot be reserved at the time of booking. Should the car park be full please ask the front desk for the closest parking option.
The car park operator is not liable for any damage. The maximum height clearance is 2.1 meters.
If cancelled less than 24 hours before the arrival date a total of one night’s accommodation will be charged. In an event of No Show, the full amount of your stay will be charged.
Bookings between 28th December and 3rd January are non-refundable. No refunds apply to reservations during this special period.