Frequently Asked Questions

Check-in is available from 2:00 PM, and check-out is by 10:00 AM. Early check-in and late check-out may be arranged subject to availability and additional charges. Please contact us in advance to make arrangements. For express check-out, simply drop your key in the box before exiting via the Guest Entry door.

Reception is open daily from 7:00 AM to 10:00 PM.

If you are arriving outside these hours, a night manager is available on-site to assist you. You can contact them using the number displayed at the hotel entrance. Your room key provides 24/7 access via the dedicated Guest Entry door on Level 1.

Our continental buffet breakfast is served at Café Vulcan from 7:30 AM to 10:00 AM on weekdays, and from 7:30 AM to 11:00 AM on weekends. Tea and standard coffee are included, while barista-made coffee is available at an additional charge.

Happy Hour is available daily from 5:00 PM to 7:00 PM at the bar. Guests can enjoy selected beers and wines at discounted prices.

Yes, we are happy to store your luggage before check-in or after check-out at no additional cost.

We offer a contracted parking rate at UTS Building 10 on Thomas Street. No reservation is required. Please refer to the provided link for further details.

Car Parking

Yes, housekeeping is available upon request as part of our environmental initiative. If you would like your room serviced, please place the housekeeping sign outside your door before 12:00 noon.

Yes, a laundry service is available for your convenience. Laundry bags can be found in your wardrobe. Please contact reception for pricing and turnaround times.

Baby cots and extra beds are available upon request, subject to availability. Additional charges apply for extra beds. Please notify us in advance so we can prepare your room accordingly.

Yes, complimentary Wi-Fi is available throughout the property. The Wi-Fi code is available at the reception.

Cancellation policies may vary depending on your booking type. Please refer to your booking confirmation or contact us directly for more information.

All rooms are non-smoking. Designated smoking areas are available on the property.

Pets are not permitted at the property. However, certified service animals are welcome. Please inform us in advance if you will be travelling with a service animal.

We do not offer airport shuttle or transfer services. However, several convenient transport options are available:

• Train: A direct train from the airport to Central Station takes approximately 10 minutes. From Central Station, the hotel is about a 15-minute walk.
• Rideshare or Taxi: Services such as Uber, DiDi, or 13Cabs are readily available, with an average travel time of 30 to 40 minutes.

The nearest major train station is Central Station, located approximately a 15-minute walk from the hotel. It provides easy access to airport services and connections across Sydney.