Privacy Policy

Welcome to Vulcan Hotel. We are committed to protecting your privacy and ensuring that your personal information is handled securely. This Privacy Policy outlines our practices for collecting, using, and safeguarding your personal information in compliance with the Privacy Amendment (Enhancing Privacy Protection) Act 2012, the Australian Privacy Principles (APPs), and secure payment processing.

1.1 We collect personal information from our guests, visitors, and customers for the primary purpose of providing our services. This information may include, but is not limited to, your name, contact information, payment details, and any special requests.

1.2 We collect personal information through various channels, including:

• Online reservations

• In-person check-in and registration

• Customer feedback and surveys

• CCTV cameras for security purposes

• Other forms of communication, such as email or phone

2.1 We will use your personal information for the primary purpose for which it was collected, including:

• Processing reservations and payments

• Providing customer support and assistance

• Communicating with you about your stay

• Improving our services

• Meeting legal obligations

2.2 We may also use your personal information for marketing and promotional purposes, provided you have given us consent or where permitted by law. You can opt out of these communications at any time.

3.1 We may disclose your personal information to third parties, including:

• Service providers who help us provide our services (e.g., payment processors)

• Government authorities when required by law

3.2 We will not disclose your personal information to other third parties without your consent, except where required by law.

4.1 We take reasonable steps to protect your personal information from unauthorized access, disclosure, and misuse.

4.2 We store personal information electronically and, when necessary, in hard copy. We ensure that access to this information is restricted to authorized personnel only.

5.1 Secure Payment Processing: Our online payments are processed through MEWS, a trusted payment gateway provider. All responsible steps are taken to protect your security when using the site. MEWS uses Stripe as its payment gateway, which is audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1.

5.2 Data Collection: When making an online payment, the only information collected and retained is the amount of the payment, transaction date, name, and contact details as completed on the payment form. We do not store credit card details at any time.

5.3 PCI DSS Compliance: Stripe employs PCI DSS compliant encryption to protect the transfer of personal and financial information between your browser and our server. This ensures the security of your payment information.

6.1 For the safety of all our guests, visitors, and contractors, we require that all individuals on our premises be registered in case of an emergency.

6.2 In the event of an emergency, this registration information will be used to ensure the safety and well-being of all individuals present within our premises.

7.1 You have the right to access the personal information we hold about you. If you believe that your information is inaccurate, incomplete, or outdated, you may request correction.

8.1 If you have any questions or concerns about our privacy practices or wish to make a complaint, please contact us using the details provided below:

500 Wattle Street, Ultimo, NSW 2007

Phone: +61 2 9211 3283

Email: [email protected]

8.2 We will respond to your inquiries and complaints as soon as possible and within the timeframes required by law.

9.1 We may update this Privacy Policy from time to time. The updated policy will be published on our website, and we encourage you to review it periodically.